What are the numbers in the general report?
Your general report helps you find the keys indicators you need to understand what is going on at your property.
Finding the General report
- Login to your Amenitiz account
- Go to the Reports section
- Click on the Reports subsection
Exporting the report
- Select a period to export your report. If you want to export it for just one day, input the same date on both date fields.
- You will receive the report by email as a Microsoft Excel file (.xls).
The indicators section gathers your main KPI (key performance indicators) that you should follow when running your property. Below, a definition is provide for each of the KPIs, along with example. If you would like to get a summary of those KPIs, you can download the following PDF: Amenitiz_Reports_Glossary.pdf.
- Total Rooms sold: This is the number of rooms that you sold during the period based on the stay dates of the guest(s). It does not include cancelled bookings. For example, if you export the report from May 1st to May 5th, and you have 1 booking for 1 room from May 1st to May 5th, and 1 booking for 1 room from May 4th to May 8th, then your number of rooms sold is 7. Indeed, you only take into account the rooms that were sold during the period you chose, and we ignore the rooms sold on May 6th, 7th and 8th.
- Total Available rooms: This is the number of rooms that could have been sold during the period. To get this number, we take the total number of rooms in your property and we multiply it by the number of nights in the period you selected. We then substract all rooms that are out of inventory (the rooms that you have blocked on your calendar and set as out of order or out of inventory).
For example, if your property has 5 rooms and you have exported the report for May 1st to May 5th, then you have 5 rooms x 5 nights = 25 rooms available. You have someone coming to do some maintenance work on one of your rooms between May 1st and 3rd and have therefore marked it as out of order for those 3 days, then your number of available rooms is (25 - 3) = 22.
- Occupancy rate (in %): This is the percentage of rooms that are occupied out of all your available rooms, without taking into account cancelled bookings. For example, if you have 22 rooms available, and 9 of those rooms are booked, then your occupancy rate is (9 / 22 =) 40.9%. If a booking of 1 room gets cancelled, then your occupancy rate becomes (8 / 22 =) 36.4%.
- Room revenue: This is the total revenue coming from your occupied rooms. It doesn't include the revenue from extra charges, and doesn't take into account cancelled bookings. It is calculated by summing all the room charges from your bookings.
- Average Daily Rate (ADR): This is the average room rate per room booked. It is calculated by dividing your room revenue by the number of rooms sold. It only takes into account the room revenue, not the city tax, other extra charges revenue nor canceleld bookings.
For example, if you have made 5000€ over a period, and in that same period, you sold 35 rooms, then your ADR is (5000/35) = 142.9€.
- RevPAR (Revenue Per Available Room): This is your revenue per available room. It is calculated by dividing your total room revenue by the total number of available rooms. For example, if you have made 5000€ over a period, and you have 10 rooms available, then your RevPar is (5000/10=) 500€.
- RevPAC (Revenue Per Available Customer): The RevPAC is calculated by dividing your total revenue (including extra charges) by your total number of guests. It allows you to understand how much money a single guest generates. It doesn't take into account cancelled bookings.
- Average length of stay : This is the average number of days in bookings. It gives an indication as to whether your property is getting more short or long stays.
- Number of guests : This is the number of guests that stayed at your property
- Number of breakfasts sold: This is the number of breakfasts you have sold either as extras or as part of the room raye.
- Breakfast capture rate: The capture rate is obtained by dividing the number of breakfasts sold by the number of guests present at your property. This indicator allows you to understand how many of your breakfasts actually purchase a breakfast in order to know if you need to try to sell more or not.
The revenue summary allows you to see the revenue generated by:
- Accommodation If you have different VAT rate for your accommodation, then you will have a revenue summary for each accommodation.
- Reception hall, if you have them.
- Extra charges
Registered payments summary
This section gathers all the payments you have received for the selected period, by type of payment.