How to cancel a payment made with Stripe?

Updated 10 months ago by Filipa

In order to cancel a payment that was made through Stripe for one of your bookings, please follow these steps:

  1. Go to > Reservations and click on the desired booking;
  2. Click on > View booking details;
  3. Go to Payments section and scroll down to Stripe section;
  4. Click on the three little dots under options and click on > Cancel payment:
The payment that should take place will therefore be canceled and Stripe will not charge your customer.

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