Log a payment or a refund

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If the payments and refunds of a reservation are not automatized by AmenitizPay, you can log on the reservation the transactions made. Logging the payments and refunds will allow you to know what the client still has to pay before leaving, to have your payment report updated, and to have the payments registered on the invoices.


Transactions are a history of payments, so no amount is charged to the payment method when logging a payment or a refund. If you want to charge or refund the payment method, you can either create an AmenitizPay payment/refund or use your regular method of charging your guests.

  • To find your bookings, go to > Reservations in your Amenitiz administrator area left sidebar.

    Click on the booking you wish to modify and on "view booking details" :


    Then, go to "Payments" section:

    1. You can "log a payment": Choose the transaction date, the amount and the payment method:Log_a_payment_.gif

      On the payment method, if you choose:
      The Bank Transfer, you have the possibility to add the client's IBAN as well.
      The Client Voucher, you will need to add the voucher ID to log the payment. The client voucher can be a gift card, or a voucher generated from a refund.

    2. You can "log a refund": Choose if it is a refund or if you want to generate a voucher.

      If it is a refund, you can choose the date, amount and the payment method for this refund:

      If you want to generate a voucher, you can choose the amount, an expiration date and choose to send a notification email to the guest:

    You can also log a transaction from the summary of the reservation:

  • To log a payment from the mobile version or from the application, follow the next steps:

    1. You can first log in to your account or to the application.
    2. Then, click on the reservation you want to manage, either from the “activity” tab, or from the "calendar" tab.
    3. You will be landed on the details of the reservation, from here you can click on "create a payment":

    4. You can then choose "Other transaction":
      Choose the amount you want, and you will be able to log the payment.

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