The confirmation email is automatically sent to the bookings coming from the booking engine. When a booking comes from an OTA, the client will receive the confirmation email from the OTA. When adding a new reservation manually from the Amenitiz extranet, this mail is not sent by default.
You can send it to confirm the reservation to your clients, or to send a confirmation of a modified reservation. This article explains how to send this email to the clients.
You can send it to confirm the reservation to your clients, or to send a confirmation of a modified reservation. This article explains how to send this email to the clients.
If you have AmenitizPay, an email will be sent to your guest once the reservation is added to ask them to accept terms and conditions as explained here.
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Go to > Reservations in the sidebar of your administrator area, select the reservation you wish to access and click on > View booking details:
On the summary of the reservation, click on the three little dots and select > Resend the confirmation to the guests:
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To send the confirmation email of a reservation manually from the application, follow the next steps:
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- You can first log in to your account or to the application.
- Then, click on the reservation you want to manage, either from the “activity” tab, or from the "calendar" tab.
- You will be landed on the details of the reservation, from here you can click on "Resend confirmation to the guests":
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