Cancel a reservation

• In order to cancel a reservation:

  1. Go to Reservations from the Reservations section or through Planning.
  2. click on "view booking details"
  3. Click on the three dots on the side
  4. Click "Cancel the booking"

Once canceled, you will no longer be able to change the status of this booking. The canceled reservations will not disappear from the system, you will still have visibility of the booking.

For bookings coming from OTAs, you need to cancel them from the OTAs, and for bookings imported during the connection with the channel manager, if a cancellation is made on the OTA this information will not be sent to Amenitiz.

To cancel a reservation from the application, follow the next steps:

• 1. 1. You can first log in to your account or to the application.
     2. Then, click on the reservation you want to manage, either from the “activity” tab, or from the "calendar" tab.
     3. You will be landed on the details of the reservation, from here you can click on "Cancel the booking":