Authorisations will always be held 7 days from the day of arrival, and be automatically released after 7 days. This article explains how to release authorisations before, if your client is staying less than a week for example.
In order to release an authorisation that has been made by AmenitizPay for one of your bookings, please follow the steps below:
- Go to > Reservations and search the desired reservation
- Click on > View booking details
- Go to the Payments section and scroll down to the Authorisation section
- Click on the three small dots under the options and click on > Release authorisation
When releasing the authorisation, the amount is no longer blocked on the traveler's account, and you can no longer capture/debit the authorisation.