Communicate with your Booking.com guests in the new Amenitiz inbox

• Step 1: Access the Inbox

  To access the Amenitiz inbox, you need to log in to your Amenitiz account. Once you have logged in, you can access the Inbox by clicking on the "Inbox" tab on the left-hand side of your dashboard.

  

  Step 2: Check for New Messages

  If a guest has sent you a message, to see the new message, click on the “message” tab in the top right corner of your dashboard or go to the Inbox and select the reservation that has the new message.

  

  Step 3: Read and Respond to the Message

  Once you have accessed the new message, you can read and respond to it by typing your reply in the text box at the bottom of the screen. Keep in mind that the inbox of each of the bookings is also accessible through the booking details on the last tab “inbox”

  

  Step 4: Keep the Conversation Going

  Once you have responded to the guest's message, they will receive a notification that you have replied. You can continue the conversation by responding to any follow-up messages the guest sends.

  Step 4: Keep the Conversation Going from the booking tab

  

  Disable Chatting

  If you see a message that says "This conversation is disabled," it means that the chat has been disabled by Booking.com. Chatting is only available until one week after the guest's check-out date.

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Communicating with your guests is a crucial aspect of running a successful business, and the Amenitiz inbox makes it easier for you to communicate with your guests who have booked through Booking.com. By following the simple steps outlined in this article, you can easily read and respond to messages from your guests and keep the conversation going to provide excellent customer service.